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Goodwill San Francisco, San Mateo, Marin

Vice President of Mission Services and Workforce Innovation




Goodwill San Francisco, San Mateo and Marin (SF Goodwill) is a diverse, mission-driven nonprofit that equips low-income individuals and those facing employment barriers with the skills required to succeed in the 21st century job market. In the past year, SF Goodwill has helped over 1000 people connect with jobs and provided support through its career center to over 9000 individuals seeking job counseling and other employment related services. SF Goodwill’s guiding principle is simple: everybody deserves a second chance. SF Goodwill realizes its mission through three key pillars of support:


  • Skill building & industry certifications

  • Individualized career services

  • Paid employment & benefits


This powerful and unique combination provides an important pathway to sustainable career opportunities for those most vulnerable in our community.


SF Goodwill stands as the original social enterprise model with 11 popular retail locations, multiple donation sites, and a thriving E-commerce shopping platform that provides employment opportunities to hundreds of Bay Area residents. SF Goodwill is also a designated California Certified Green Business that has created hundreds of green jobs dedicated to reducing waste through programs including landfill diversion and textile and electronics re-use. A beloved and trusted community resource, SF Goodwill continues to serve the region’s most vulnerable populations, transforming the lives of thousands of individuals and families through the power of work.


The Vice President of Mission Services and Workforce Innovation will determine strategy and direction for SF Goodwill's mission-related initiatives and programs. Reporting to the President and Chief Executive Officer, the Vice President will provide the critically important operational leadership to ensure the long-term growth of SF Goodwill’s mission impact, including offering vibrant and dynamic workforce development programs to the community. They will lead SF Goodwill’s efforts to facilitate movement from poverty to self-sufficiency for individuals in need throughout the Bay Area and to provide meaningful and sustainable employment for those who are under-represented in the workplace or who face structural obstacles to finding work.


The Vice President of Mission Services and Workforce Innovation will seek ongoing opportunities to advance SF Goodwill’s training programs to meet the demands of a changing workforce, integrating work/life coaching, barrier removal, and job skill development. A critical and important part of the role will be to build strong, symbiotic work and consulting relationships with companies and other organizations interested in integrating individuals participating in SF Goodwill programs into the workforce. They will also develop and cultivate public and philanthropic partnerships that support SF Goodwill’s mission related and program strategies.


The position will serve as the strategic core for enterprise-wide transformational projects, including employee training, and other development and career pathways initiatives and provide leadership to a dedicated, multi-disciplinary team of 30 professionals, including recruiters, career and work/life coaches and training staff. That number is expected to grow as the program develops.



  • Set the strategic vision for SF Goodwill’s mission programming and service delivery. Determine how SF Goodwill can make a difference where need is greatest and lead and drive transformational and equitable impact in the communities it serves.

  • Oversee development and delivery of workforce programs and initiatives that create sustainable impact and are scalable within SF Goodwill and in the community.

  • Work with community and governmental agencies, educational institutions, employers, businesses and other groups to identify workforce needs and strategies. Secure business and other partnerships across the community that drive long-term mission impact, yield business growth and ensure that high-quality programming, community engagement and communications objectives are included in partner relationships.

  • Partner with the vice presidents of marketing and communications and development to align communications and community engagement strategies through a variety of channels and tactics. Set the overall strategy for Mission Service’s technology capabilities to enable effective communication and connection with job seekers and members of the community seeking support services.

  • Collaborate with the Chief Financial Officer to ensure oversight of Mission Services’ financial performance, contract administration and business engagement plans.

  • Ensure the integration of research-based best practices in educational technologies, student-centered instructional strategies, quality curriculum standards, and emerging skills that enable all employees and clients to reach their full potential.

  • Hire, manage and provide direction and mentorship to Mission Services staff and contractors.

  • Identify and use benchmarked workforce development and training-associated metrics to maintain and improve program effectiveness as evidenced by increased placement, retention and job satisfaction.

  • Support and maintain an agency culture of innovation that fosters a high degree of engagement in and appreciation for training and workforce development activities. 

  • Assume overall accountability for departmental success, ensuring that outcomes and productivity standards are set, measured, met, or exceeded. Develop a quality assurance program to monitor performance and ensure customer learning and satisfaction.

  • In collaboration with the development program, oversee and participate in grant development and administration. Identify new funding and grant opportunities. Develop partnerships in response to inquiries from government and other potential funders.

  • Design and implement systems and structures that ensure efficient, effective, and scalable operations.

  • Collaborate with HR to train and coach managers, supervisors and others involved in employee and workforce development efforts.




  • A minimum of seven years of related experience with at least three years at a senior management level

  • Three or more years of progressively responsible experience in developing, implementing and managing workforce development or related programs in a nonprofit, business, academic or equivalent setting.

  • Experience with program and/or curriculum development processes as well as implementation and approval procedures at local and state levels.

  • Experience with and knowledgeable of comprehensive and innovative teaching and adult learning strategies.

  • Experience with workforce support programs, job readiness/coaching, and workforce training, particularly in low-income scenarios.

  • Experience working in a non- or for-profit, culturally diverse workforce development/training program, establishing industry relationships, and having a keen understanding of the needs of the workforce.

  • Successful experience working with people who are overcoming barriers including low literacy or English-language skills, lack of employment history, homelessness, and other areas of marginalization.

  • Experience developing and administering grants.

  • Experience hiring, training, developing, and mentoring staff.

  • Experience developing and integrating strategies for competitive advantage, including course-correcting if necessary to meet changing market dynamics and business needs.



  • A Bachelor’s degree is required. Advanced degree appreciated.


The successful candidate will have or be:

  • Strong strategic planning skills and a capacity to develop and implement clear goals, systems and priorities.

  • Proven leadership developed through several years in senior management positions.

  • Energetic, flexible, collaborative, and proactive; a team leader who can positively and productively direct both strategic and tactical initiatives.

  • An entrepreneurial spirit with a high level of initiative, attention to detail and strong organizational and project management skills.

  • A positive outlook with a high degree of emotional intelligence.

  • Strong financial skills, including the ability to develop budgets and management reports that present a clear financial picture of unit activities and performance.

  • Demonstrated skill in respectful and sensitive communication with diverse cultures, language groups, genders, sexual orientations, lifestyles, and backgrounds

  • Strong analytical ability, problem solving skills and attention to detail; ability to prioritize and work well under the pressure of deadlines.

  • Unquestioned integrity, professional demeanor and authenticity in building relations with and inspiring best effort from staff, donors, volunteers and partners.

  • Credibility and a commitment to and passion for SF Goodwill’s mission.

  • Ability to foster a customer service-focused environment with a sense of urgency and importance in meeting client needs.

  • Strength in recruiting, managing, developing, coaching, and retaining individuals and teams, empowering them to elevate their levels of responsibility, span-of-control and performance.

  • Strong relationship builder and collaborator with experience engaging the non-profit and business communities.

  • Superior communication skills with an ability to articulate a clear and compelling vision and lead others to implementation.

  • Strong interpersonal skills that include the ability to inspire and motivate.



A competitive compensation package, including a comprehensive benefits package, will be offered. To be considered for this position or for additional information, please contact and/or send resume and cover letter to:

David N. Randall


Randall Search Associates

415 769 4210

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