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Goodwill San Francisco, San Mateo and Marin

Vice President of Human Resources




Goodwill San Francisco, San Mateo and Marin (SF Goodwill) is a diverse, mission-driven nonprofit that equips low-income individuals and those facing employment barriers with the skills required to succeed in the 21st century job market. In the past year, SF Goodwill has helped over 1000 people connect with jobs and provided support through its career center to over 9000 individuals seeking job counseling and other employment related services. SF Goodwill’s guiding principle is simple: everybody deserves a second chance. SF Goodwill realizes its mission through three key pillars of support: skill building & industry certifications; individualized career services; and paid employment & benefits. This powerful and unique combination provides an important pathway to sustainable career opportunities for those most vulnerable in our community.


SF Goodwill stands as the original social enterprise model with 11 popular retail locations, multiple donation sites, and a thriving E-commerce shopping platform that provides employment opportunities to hundreds of Bay Area residents. SF Goodwill is also a designated California Certified Green Business that has created hundreds of green jobs dedicated to reducing waste through programs including landfill diversion and textile and electronics re-use. A beloved and trusted community resource, SF Goodwill continues to serve the region’s most vulnerable populations, transforming the lives of thousands of individuals and families through the power of work.


The Vice President of Human Resources will support and advance SF Goodwill’s mission by leading, directing, and providing technical insight and best practice guidance on all HR functions, including workforce planning, talent development and performance management, compensation and benefits, employee relations and engagement, learning and development, and policies and compliance. Reporting to the President and CEO, the VPHR will serve as an important strategic advisor, content expert, thought partner and coach regarding key management and human resource issues across the organization.

The VPHR will design and execute human resource strategies that ensure that SF Goodwill hires diverse top talent and is positioned to be an employer of choice in the region. The role requires an exemplary leadership history, a high degree of professional integrity, sound judgement and a deep knowledge of human resource administration. The VPHR will be experienced in managing change and its impact on people, policies, and systems and in inspiring, developing, and leading a service-oriented team of HR professionals. The VP of HR will be the internal and external ambassador for SF Goodwill’s people culture, overseeing practices that foster a safe, diverse, equitable, inclusive, and joyful work environment for over 1,000+ employees. The VPHR will lead a team of four HR professionals, a number that is expected to increase with anticipated future growth of the organization.



  • Provide leadership and direction in all areas of Human Resources, including benefits, compensation, employee relations, recruitment, performance management, organizational development and succession planning

  • Provide leadership and accountability for comprehensive HR strategies aligned with SF Goodwill’s plans and growth. Translate strategic and tactical plans into HR operations

  • Assess SF Goodwill's organizational structure and goals and recommend strategies that support the staffing demands for its services and future strategic needs

  • Serve as partner and counsel to SF Goodwill’s leadership and management team, supervisors, and employees on all matters pertaining to human resources; establish credibility as an effective listener and problem solver of people issues

  • Oversee and efficiently manage the HR department’s annual operating budget   

  • Lead recruitment and talent development programs to ensure SF Goodwill staffing needs are met; implement creative strategies to actively recruit, hire and retain a diverse staff

  • Oversee employee life-cycle programs including recruiting/onboarding, training, development, performance coaching, and termination

  • Lead and ensure best practices in compensation, benefits, health/wellness, and retirement programs for the organization

  • Recruit, develop and retain an HR staff of seasoned professionals able to maintain a high level of integrity, engagement and credibility as effective and responsive partners to managers and staff across the organization   

  • Ensure best practices and partner with SF Goodwill leaders and legal counsel on issues of employee litigation/dispute resolution; keep leadership informed of employee relations issues and appropriately handle issues that require legal action and resolution

  • Develop and execute a comprehensive performance evaluation policy and procedure

  • Perform ongoing surveys for wages and position alignment to industry standards

  • Maintain policies and procedures via a relevant employee handbook

  • Remain current on federal, state and case law changes; monitor labor law updates and changes that affect HR and the organization; ensure SF Goodwill’s policies, procedures and practices comply with all existing, as well as new federal, state and local regulations. Manage effective and appropriate responses to requests from government agencies




  • Minimum of 10 years progressive experience in a human resource leadership position, with at least four years of human resources management experience

  • Demonstrated experience in leading positive culture change and partnering with leadership in building and maintaining a strong, positive and diverse organizational culture

  • Experience leading the development and implementation of human resource systems, processes, practices, and tools in the following areas: workforce planning, talent and performance, compensation and benefits, employee relations and engagement, learning and development, and policies and compliance

  • Demonstrated employee relations skills, including conflict resolution, alternative dispute processes, and facilitation skills

  • Demonstrated strength in recruiting, managing, developing, coaching, and retaining individuals and teams, empowering them to elevate their levels of responsibility and performance

  • Experience providing counsel and support to organizational leadership and managers on HR policy and issues

  • Experience with federal, state, and local employment laws and regulations and associated reporting requirements including EEO. Knowledge of safety and OSHA requirements

  • Experience and/or understanding of retail and/or social enterprise operations, mission services and their associated HR needs preferred

  • Experience with Human Resource Information Systems (HRIS)and proficiency in MS Office Suite

  • Experience hiring, training, developing, and mentoring staff



  • A minimum of a Bachelor’s degree or equivalent in HR, Organizational Development or related field.
    HR certification preferred (e.g., SHRM-CP/SHRM-SCP).



The successful candidate will have or be:

  • Strong strategic planning skills and a capacity to develop and implement clear goals, systems and priorities

  • Proven leadership developed through several years in senior management positions

  • Energetic, flexible, collaborative, and proactive; a team leader who can positively and productively direct both strategic and tactical initiatives

  • An entrepreneurial spirit with a high level of initiative, attention to detail and strong organizational and project management skills

  • Strong interpersonal skills, a positive outlook with a high degree of emotional intelligence

  • Strong financial skills, including the ability to work effectively with Finance to develop budgets and management reports that present a clear financial picture of unit activities and performance

  • Demonstrated skill in respectful and sensitive communication with diverse cultures, language groups, genders, sexual orientations, lifestyles, and backgrounds

  • Strong analytical ability, problem solving skills and attention to detail; ability to prioritize and work well under the pressure of deadlines.

  • Unquestioned integrity, professional demeanor and authenticity in building relations with and inspiring best effort from staff, donors, volunteers and partners.

  • Credibility and a commitment to and passion for SF Goodwill’s mission.

  • Superior communication skills with an ability to articulate a clear and compelling vision and lead others to implementation.

  • Proven ability in strategy and culture development, program implementation, team building, mentoring, and planning

  • Ability to travel to sites within and outside the organization to meet HR program needs and fulfill the job responsibilities. A valid California driver's license is required


A competitive compensation package, including a comprehensive benefits package, will be offered. To be considered for this position or for additional information, please contact and/or send resume and cover letter to:

David N. Randall


Randall Search Associates

415 769 4210

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