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Goodwill of the San Francisco Bay

Position: Director of Workforce Development
Reports to: Vice President of Mission Services and Workforce Innovation
Location: San Francisco, CA




Goodwill of the San Francisco Bay is a diverse, mission-driven nonprofit that equips low-income individuals and those facing employment barriers with the skills required to succeed in the 21st century job market. Goodwill’s guiding principle is simple: everybody deserves a second chance. It realizes its mission through three key pillars of support:

  • Skill building & industry certifications

  • Individualized career services

  • Paid employment & benefits

By providing support last year to individuals in San Francisco, San Mateo, Marin, Alameda, Contra Costa and Solano Counties, Goodwill helped over 1500 people connect with jobs while providing career center services to over 3,000 individuals seeking job counseling and employment related support.

Goodwill of the San Francisco Bay continues to stand as one of the most successful social enterprise models in the country with 34 popular retail locations, multiple donation sites, and a thriving E-commerce shopping platform that provides employment opportunities to hundreds of Bay Area residents. It is also a designated California Certified Green Business that has created hundreds of green jobs involved in waste reduction programs, including landfill diversion and textile and electronics re-use. This business model allows Goodwill to fund job placement and employment training opportunities that build sustainable livelihoods for participants.

While Goodwill is in its 106th year of service, it approaches its work like an innovative start-up with unlimited potential. It continues to be a leader in innovation, continuous improvement, and in its commitment to those it serves.



Goodwill of the San Francisco Bay continuously seeks bright, creative, and caring strategic thinkers to join its team. The Director of Workforce Development is responsible for creating and scaling Goodwill’s workforce development programs. Reporting to the Vice President of Mission Services and Workforce Innovation, the Director will provide critically important operational leadership to ensure the long-term growth of Goodwill’s mission impact, including designing vibrant and dynamic workforce development programs for the community. They will play a key role in Goodwill’s efforts to move residents of the Bay Area from poverty to self-sufficiency by providing meaningful and sustainable employment for those who are under-represented in the workplace or who face structural obstacles to finding work.

The Director will identify and promote opportunities to advance Goodwill’s training programs to meet the demands of a changing workforce, including work/life coaching, barrier removal, and job skill development. They will be responsible for building strong partnerships with community-based organizations, local and state government agencies, and industry leaders. An important part of the role will be to cultivate public and philanthropic partnerships that could support Goodwill’s mission related and program strategies. As a member of the Mission Advancement leadership team, the Director will lead an overall team of 25 while directly supervising the Manager of Career Center Operations; Career Services Manager; Program Manager, Veterans Program and two to three anticipated additional staff as the organization’s Mission Advancement services and programs grow.



  • Provide leadership, strategic direction, and oversight of Goodwill’s Workforce Development programs to ensure the success of the department’s programmatic and financial goals

  • Provide leadership and support to a diverse team of Workforce Development professionals. Hire, manage, evaluate, and mentor Workforce Development staff

  • Identify and build mutually beneficial relationships with community and philanthropic partners, businesses, and government agencies to support program outcomes and development of new programs

  • Participate in external committees and workforce development networks to keep up to date on current trends and best practices in the field

  • Work closely with Goodwill’s fundraising team to respond to funding opportunities. Participate in grant development and administration. Help identify new funding and grant opportunities

  • Ensure that programs are developed, managed, and modified appropriately to increase impact and value to the community. Ensure excellent delivery of services modeled after CARF standards, internal processes, and in compliance with the division’s goals

  • Identify and use benchmarked workforce development metrics to monitor and improve program success as evidenced by increased placement, retention, and job satisfaction

  • Create and manage the department’s annual budget and ensure that grant and contract requirements are met

  • Assist in marketing plans, activities and preparation of materials that ensure Goodwill’s work is seen and recognized within the community

  • Support and maintain an agency culture of innovation that fosters a high degree of engagement in and appreciation for training and workforce development activities





  • A minimum of five to seven years of progressively responsible experience in developing and managing workforce development or related programs in a nonprofit, business, academic or equivalent setting

  • A minimum of two years of supervisory experience: hiring, training, developing, and mentoring staff

  • Strong familiarity with workforce support programs, job readiness/coaching, and workforce training, particularly in low-income scenarios

  • Thorough knowledge of the principles, practices and regulations related to employment and training programs

  • Experience working in a for-profit or nonprofit organization with a culturally diverse workforce development  program, establishing industry relationships, and having a keen understanding of the needs of the regional workforce

  • Successful experience working with people who are overcoming barriers, including low literacy or English-language skills, lack of employment history, homelessness, reentry challenges, etc.

  • Experience developing, administering and stewarding grants and contracts


A Bachelor’s degree or equivalent is required. Advanced degree appreciated.



The successful candidate will have or be:


  • A growth mindset and a passion for helping people continuously improve

  • Strong relationship management skills, including cross-departmental/functional, with experience leading diverse teams, developing strategies for program excellence, and engaging the community

  • An understanding of the employment needs/challenges of low-income and marginalized groups and the skills to adapt materials and services to address their needs/challenges

  • Respect for and knowledge of cultures, ethnicities, genders, sexual orientations, and age groups other than one’s own; able to work effectively with all

  • Highly effective written and oral communication skills for diverse audiences and outlets

  • A working knowledge of relational databases (i.e., Salesforce, ClientTrack, Workforce Central), well-developed data analysis capabilities, and demonstrated ability to manage computer operations and applications

  • Strong analytical ability and problem-solving skills. Detail-oriented, strong research skills, and an avid advocate for data quality

  • An entrepreneurial spirit with strong project management skills and the ability to handle multiple projects simultaneously

  • High emotional intelligence with the ability to exercise discretion and judgment in all matters

  • Passion for the work of Goodwill and ability to embody its values of safety, belonging, and learning

  • An energetic, flexible, and collaborative team leader with strong planning skills who can positively and productively direct both strategic and tactical initiatives



A competitive compensation package, including a comprehensive benefits package, will be offered. To be
considered for this position or for additional information, please contact and/or send resume and cover letter

David N. Randall


Randall Search Associates

415 769 4210


SF Goodwill is an Equal Opportunity Employer.

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